Souq.com leads Customer Delight in 25 MENA nations
MENA Awards recognises regional e-commerce leader at Dubai gala
Souq.com, the region’s leading e-commerce portal and online megastore, has won the MENA ‘Customer Delight Award for 2013’ at a gala ceremony in Dubai on November 7, 2013. The recognition follows extensive research by the MENA Awards Customer Delight Secretariat, which went through public information about Souq.com,
testimonials, endorsements from stakeholders, and factored in the recent Gulf Business Industry Award in the IT/Technology segment.
Ronaldo Mouchawar, Souq.com CEO and recent recipient of the Gulf Business IT/Technology CEO of the Year 2013, said: “We are thrilled with this recognition, and the fact that we were selected from across a region comprising 25 countries and by such an eminent panel just makes this award even more special. Of course, the very basis of this award – and our continued success – is our customer, and it is to each one of them that we dedicate this award. Souq.com looks forward to being a part of people’s lives across the region for many more years to come.”
The MENA Awards Secretariat evaluates performance and feedback on organisations from across 25 countries in the Middle East and North Africa region, and an eminent panel of judges conducts the evaluation without input from the candidates.
The award ceremony had a host of business luminaries from the region and beyond in attendance, along with the support and participation of entities such as the British Institute of Sales and Marketing Management and the American Liberty University, among others.
Download PDFDownload PDF
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit www.amazon.com/about
SOUQ.com is an online retail and marketplace website in the Arab region, featuring more than 9.4 million products across 31 categories such as consumer electronics, fashion, health and beauty, household goods, and baby. Today, SOUQ.com attracts over 45 million visits per month, with localized operations in the KSA, UAE and Egypt. SOUQ.com offers a convenient and safe online shopping experience with secure online payments, and option to pay cash on delivery. For more information, visit www.SOUQ.com.
SOUQ.com is a subsidiary of Amazon.